Return Policy
Item arrived in damaged condition, or is still in its original box can be returned for a full refund within 14 days of purchase. It can take up to 25 days for an item to reach us once you return it.
Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your bank account.
Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your bank account.
You are required to return the item at your own expense. If you received a defective item from us, you will be refunded full refund + your shipping cost back to us. If you return a defective or damaged item that is damaged through customer misuse, is missing parts or is in unsellable condition due to customer tampering, your refund will not be granted.
Our address:
Miroslav Petigorsky
21 Hana Senesh st’, app 2
Herzelia
Israel
About Customs, Duties & Taxes
When ordering, you’re responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of item and must comply with all laws and regulations of the destination. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:
- Customs offices in some countries or regions require the importer of item to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
- Countries / regions that require an identification number include: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
Warranty
We can assist with issues such as defective items, missing parts or accessories, as well as replacement or return of the product.
Please contact us at: office@rethinkfencing.com